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| Provides latest information / service update to subscribers such as ticket reservation
status (i.e. 4001 SMS function) and Service enquiry in specified location (i.e. Location Call Routing) offering by 4001 Toll Free Service. |
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Flight information |
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Location information |
| Update the customers with IPO status or stock pricing notification proactively by SMS and
make order directly through designated 4001 number or served by dedicated agent/Premium service call centre for VIP customers
(i.e. Dedicated Personal Service). |
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IPO |
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Stocks information |
| Based on caller location and distribute to nearest office/service centre for ordering
and update your customers by SMS with delivery status. |
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Ordering Service |
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Delivery confirmation |
| Seasonal events, promotional information or reservation confirmation to your customers
by SMS and reply SMS or call to the designated 4001 number for reservation directly. |
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Service Hotline & Enquiry |
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Reservation & booking |
| Update the new services and products information by SMS and customers return
calls to the designated 4001 number shall be routed towards your pre-defined number when you login to Virtual Call Centre with your PC. |
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Telemarketing |
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Virtual Call Center |
| Dedicated 4001 number for emergency service in China and Personal agents for any enquiry from your clients and latest update by SMS. |
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Personal Adviser |
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Emergency Consultation |
| Single 4001 number to cover all office in China for inter-office communication as well as regional/overseas offices. |
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Tele-Conference |
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Video-Conference |
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