4001 International Toll Free Services provide latest information and update to subscribers such as ticket reservation status
(through 4001 SMS function) and service enquiry in specified location (through Location Call Routing function).
• Flight information • Location information
Banking & Finance
Update the customers with IPO status or stock pricing notification proactively by SMS.
Customers could make order through designated 4001 number directly and served by dedicated agent. Premium customer services for VIP customers (i.e. Dedicated Personal Service).
• IPO information • Stocks information
Delivery Service and Logistics
Based on caller’s location and divert to nearest office or service centre to handle the order. Update the customer by SMS with delivery status.
• Ordering Service • Delivery confirmation
Hotels & Resort
Send the seasonal event & promotional information or reservation confirmation to the customers by SMS; customers reply by SMS or call back the displayed 4001 number for reservation directly.
• Service Hotline & Enquiry • Reservation & booking
Retails and Manufacture
Update the new services and products information by SMS, and allows internet access to login Virtual Call Center in order to route the customer’s return call towards a pre-defined number.
• Telemarketing • Virtual Call Center
Insurance
Dedicate a 4001 number to emergency services in China, personal agent assigned for any enquiry and latest update by SMS.
• Personal Adviser • Emergency Consultation
Conferencing Functions
Single 4001 number covers all offices in China for inter-office communication as well as regional and overseas locations.
